Terms & Conditions

Flexible Room Rate Cancellation
Accommodation can be cancelled 12 noon one day prior to the date of arrival on our Flexible Room Rate. Any cancellations after would be charged at full stay rate.

Non Refundable or Non Flexible Room Rate Cancellation

Accommodation which is booked under the non-refundable rate cannot be cancelled. No refunds, amendements and cancellations are permitted on the rooms booked under our Non-Refundable or Non-Flexible Rates.

Goodwood Cancellations

Accommodation booked during Goodwood Events will be 4 weeks prior to the date of arrival. Deposit may be required for the bookings and may be non refundable. Please ask our reservation team for further information.

No Shows

Any no shows will be charged at full rate after the first night. If the guest is staying for more than one night, booking will be cancelled for the remaining stay without prior notice.

Payment - Flexible Room Rate

Credit cards details are taken to secure the booking, No payment is processed online, Guests are required to show positive identification such as Driving Licence or Passport when paying cash. Majority of Credit and Debit cards are accepted as a method of payment.

Payment - Non Refundable or Non Flexible Room Rate

Full payment for the booking is taken at the time of booking. Guest may be asked to present the card the booking is paid with and a positive identification such as Driving Licence or Passport when checking in.